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Showing posts from March, 2017

Learning from our Experiences

It's not easy to admit defeat, probably in any context. As IT professionals, we can be so focused on the resolution that we may lose sight of the ways we can improve the user experience through openness and transparency. This is a story about something that happened in my personal life outside the workplace where I realized I failed to set appropriate expectations and ensure exceptional user experience through the kind of open education, transparent documentation, active listening, and compassionate oversight I've come to appreciate in my professional life. I'm sharing this experience so we can learn how to appropriately respond to the expectations we are bound by when we step up and take responsibility — even when the capacity of that support would be informal and outside the realm of our professional lives.

Without going into much detail, what happened is that a close personal friend for whom I had a managed a website wanted to switch web management services which involv…


This platform is a project I've had in my head for a very long time, but the time never seemed right. For a while, it will probably be a bit of a work in progress as I decide on my message, my voice, and the topics on which I'd like to focus. With that being said, I do have a couple of core ideas based on my particular background and experience that have motivated me to write about IT.

The first of these attributes is probably already obvious if you've found your way here, but I'm transgender.  I came out recently in the workplace and the reception has been particularly positive. Of course, as would be the case with many other higher education institutions, I am privileged enough to be employed where gender identity is protected  by a policy prohibiting discrimination. With that being said, I would suspect that much of my experience would be universal to most other trans people practicing IT and other public-facing professions.

My purpose here would not be to focus on …